Privacy Policy
About this policy
Hank’s Equipment Hire (ABN 55 702 523 262), as trustee for the Kersevani Family Trust, is committed to protecting the privacy of its customers and website visitors. This policy explains how Hank’s Equipment Hire collects, uses, stores and shares personal information. The policy applies to information collected through the website at hanksequipmenthire.com.au, by phone, by email, and during the hire process.
What we collect
The personal information Hank’s Equipment Hire collects includes:
- Name and contact details (phone, email, postal address)
- Driver’s licence details at the point of hire handover
- Payment information for processing transactions
- Hire booking details, including dates, items hired and delivery addresses
- Communications between customers and Hank’s Equipment Hire
- Technical information collected by the website (IP address, browser type, page views)
How we collect it
Information is collected directly from customers when they call, email, complete the contact form, or sign a hire agreement. Some technical information about website visitors is collected automatically through cookies and analytics tools when the website is visited.
How we use your information
Personal information is used to:
- Process hire bookings and quotes
- Communicate with customers about their hires
- Handle payments and invoicing
- Comply with legal and regulatory obligations
- Maintain hire records for insurance and liability purposes
- Improve the website and services through analytics
Who we share information with
Hank’s Equipment Hire does not sell or rent personal information to third parties. Information may be shared with:
- Service providers who help operate the business, such as payment processors, accounting software and hosting providers
- Government agencies or regulators where legally required
- Insurance providers in the case of an incident or claim
- Professional advisers, such as accountants and lawyers, when needed
How we store and protect your information
Personal information is stored in secure digital systems and physical records. Reasonable measures are taken to protect information from unauthorised access, loss or misuse. Information is kept only for as long as needed for the purposes outlined in this policy, or as required by law.
Cookies and website analytics
The website uses cookies to remember settings and improve user experience. Analytics tools such as Google Analytics collect anonymous data about how visitors use the site. This data helps Hank’s Equipment Hire understand which pages are most useful and improve the website. Visitors can disable cookies through their browser settings, though some site features may not work as expected.
Your rights
Customers have the right to:
- Access the personal information Hank’s Equipment Hire holds about them
- Request corrections to incorrect or out-of-date information
- Request deletion of personal information, subject to legal retention requirements
Requests can be sent to admin@hanksequipmenthire.com or by phone on 0434 085 029.
Complaints
Customers who believe their privacy has been breached can contact Hank’s Equipment Hire directly to raise the issue. Unresolved complaints can be escalated to the Office of the Australian Information Commissioner (OAIC).
Updates to this policy
This policy may be updated from time to time. The current version is always available on the Hank’s Equipment Hire website.
How to contact us
Privacy enquiries can be sent to admin@hanksequipmenthire.com or by phone on 0434 085 029.